Simzotek Gaming - Terms & Conditions

1. Acceptance of terms

By creating an account, browsing the marketplace, placing an order, making a payment, or redeeming a delivery code, you agree to these Terms & Conditions and the policies linked from the SIMZOTEK legal center.

2. Digital goods and instant delivery

SIMZOTEK sells digital products such as gift cards, top-up codes, prepaid vouchers, game keys, and eSIM data plans. Digital products are delivered electronically to the registered or checkout email address after payment confirmation and fulfillment checks.

• You are responsible for choosing the correct product, region, platform, denomination, and delivery email before checkout.
• Digital products may be time-sensitive, region-locked, account-specific, or governed by the issuer's own terms.
• SIMZOTEK may refuse, cancel, delay, or manually review orders that look fraudulent, risky, non-compliant, or technically inconsistent.

3. Account and email responsibility

• You must provide accurate account, delivery, payment, and contact information.
• Delivery and support communication use the registered or checkout email address unless SIMZOTEK confirms otherwise.
• For order, payment, refund, or delivery disputes, [email protected] is the only authorized email address for communication.

4. Crypto payments

Cryptocurrency payments are final once broadcast or confirmed and must be sent exactly as instructed at checkout. You are responsible for selecting the correct asset, blockchain network, amount, address, memo, tag, and invoice window.

• Underpayments, overpayments, expired invoices, wrong-asset deposits, wrong-network deposits, and unsupported tokens may fail or require manual review.
• SIMZOTEK is not responsible for blockchain delays, exchange errors, wallet mistakes, network fees, or irreversible transfers caused by incorrect payment instructions.
• Refund eligibility for payment issues is governed by the Refund & Replacement Policy.

5. Final-sale rule

Once a purchase is completed with a valid delivery email and a digital code, voucher, key, eSIM QR, or other digital product has been delivered, the order is final and is not refundable except where applicable law requires otherwise.

6. Prohibited use

• You may not use SIMZOTEK for fraud, money laundering, sanctions evasion, chargeback abuse, resale abuse, automated scraping, platform abuse, or unlawful activity.
• You may not attempt to bypass checkout limits, identity checks, fraud controls, security controls, or product restrictions.
• We may suspend accounts, cancel orders, withhold delivery, or report activity when required to protect SIMZOTEK, customers, suppliers, or legal compliance.

7. Support and communication

All order, payment, delivery, refund, and bug-report communication must be sent to [email protected]. We usually reply within a few hours after receiving the required information, while complex cases may take 1-2 working days. Messages sent to unauthorized addresses, social accounts, personal inboxes, or third parties may not be treated as official SIMZOTEK support communication.

8. Changes to terms

We may update these Terms & Conditions from time to time. The "Last updated" date shows the current version. Continued use of SIMZOTEK after changes means you accept the updated terms.