Simzotek Gaming - KYC & AML Policy

1. Our commitment

Money laundering (ML) and terrorist financing (TF) are serious risks for any crypto-enabled business. Simzotek Gaming is committed to preventing its platform from being used for illicit purposes and implements Know Your Customer (KYC), Anti-Money-Laundering (AML) and Counter-Terrorist-Financing (CTF) measures in line with applicable laws, regulations and best practice in the jurisdictions where we operate.

2. Know Your Customer (KYC) - verification & limits

We apply a risk-based approach. Most low-value orders can be placed without identity verification, but we require verification when certain thresholds are reached, when an order looks high-risk, or where a specific product requires it.

• Without verification: orders may be limited, delayed, or manually reviewed based on product, payment, geography, risk score, and cumulative account activity.
• With verification: higher limits may be available, subject to risk review and product restrictions.
• Restricted products: some products may only be purchased from verified accounts.

Verification process

Verification is carried out through a certified third-party provider your KYC partner. You may be asked for a government-issued ID and a selfie/liveness check. Verification data is stored encrypted and handled under our Privacy Policy; it may be processed outside your country with appropriate data-protection safeguards.

Entering incorrect or false information or documents may lead to the order being refused and to your account being blocked from future purchases.

3. AML/CTF programme elements

• Customer due diligence (CDD): we obtain and, where required, verify customer information against independent sources to form a reasonable belief about a customer's identity, and to understand the nature of their use of the Service.
• Risk assessment: we assess the ML/TF risks we are exposed to and apply controls proportionate to those risks, increasing scrutiny for higher-risk situations.
• Ongoing monitoring: we monitor transactions and behaviour on a risk-based basis to detect unusual or suspicious activity.
• Record keeping: we keep customer and transaction records, encrypted and secured, for at least 5 years or as required by law, to support investigations.
• Reporting & cooperation: where we suspect that funds derive from criminal activity or relate to TF, we will file reports with the competent authority and cooperate with lawful requests, disclosing customer data and records to the extent legally permitted.

4. Sanctions & counter-terrorism screening

We screen customers and, where relevant, wallet addresses against applicable sanctions lists (for example OFAC, EU and UN lists). We do not provide services to sanctioned individuals or entities, or to users in embargoed or restricted regions. Access from a prohibited region, or attempts to disguise your location, may result in refusal and reporting.

5. Source of funds & holds

For higher-risk or flagged transactions, we may request Source of Funds / Source of Wealth information, place an order on hold, cancel it, or freeze delivery pending review. Failure to provide requested information may result in the order being cancelled.

6. Legal basis

Where the GDPR applies, KYC/AML processing is based on our legal obligation (Art. 6(1)(c) GDPR) in conjunction with applicable anti-money-laundering law, and on our legitimate interest in preventing fraud and abuse.

7. Consequences of non-compliance

• Refusal, cancellation or reversal of orders.
• Temporary or permanent suspension of your account.
• Withholding of delivery or forfeiture of affected orders.
• Reporting to, and cooperation with, relevant authorities.