1. Scope
This Privacy Policy explains how Simzotek Gaming collects and uses personal data when you visit the website, create an account, place an order, make a payment, redeem a code, contact support, or interact with SIMZOTEK services.
2. Data we collect
- Account data, such as name, username, email address, hashed password or OTP session details, and account status.
- Order and delivery data, such as products purchased, variants, quantity, value, timestamps, delivery email, delivery status, and redemption status.
- Payment data, such as payment provider identifiers, transaction hashes, wallet addresses, selected asset, network, amount, confirmation status, and invoice status.
- Support data, such as messages, attachments, order IDs, screenshots, and evidence sent to [email protected].
- Security and usage data, such as IP address, browser, device, region, logs, cookies, risk signals, and anti-fraud checks.
3. How we use data
- To provide accounts, checkout, crypto payment confirmation, fulfillment, delivery-code redemption, and customer support.
- To investigate failed payments, wrong-asset deposits, delivery issues, refund requests, fraud, abuse, and compliance concerns.
- To secure the service, enforce policies, comply with legal obligations, maintain records, and improve marketplace reliability.
4. Sharing data
We share data only where needed to operate the service, complete orders, process payments, deliver emails, run infrastructure, support customers, prevent fraud, comply with law, or protect SIMZOTEK and its users. We do not sell customer personal data.
5. Authorized support communication
For order, payment, refund, and delivery matters, [email protected] is the authorized support address. Information sent to other inboxes or third parties may not be secure and may not be treated as official support communication.
6. Retention and security
We keep personal data only as long as needed for service operation, accounting, compliance, fraud prevention, dispute handling, security, and legal retention requirements. We use technical and organizational safeguards designed to protect data, but no online service can guarantee absolute security.
7. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, export, or object to certain processing of your personal data. To make a privacy request, contact [email protected] from the email address associated with your account.
8. Changes
We may update this Privacy Policy from time to time. The "Last updated" date shows the current version.
Copyright 2026 Simzotek Gaming. All rights reserved. This policy should be read together with our Terms & Conditions, Cookie Policy, Data Collection Notice, and Data Sharing Policy.