1. Overview
Simzotek Gaming sells digital goods - gift cards, top-up codes, prepaid vouchers, game keys and eSIM data plans - that are delivered electronically and paid for in cryptocurrency. Because these products can be revealed, copied and redeemed the moment they are delivered, and because crypto payments are irreversible, refunds are limited to the payment-failure and verified processing-error cases described below.
2. All sales are generally final
By completing checkout you request immediate delivery of digital content and acknowledge that you lose any statutory "cooling-off" or withdrawal right that would otherwise apply. Once a purchase is completed with a valid delivery email and the code, voucher, key, eSIM QR, or other digital product is delivered, the order is final and will not be refunded.
3. When a refund may be approved
Refunds are only considered when the payment failed, something went wrong during payment processing, or a verified platform error prevented us from completing the order. Approved refunds depend on confirmation from the payment processor, blockchain records, and SIMZOTEK review.
- Payment failed: the processor or blockchain confirms that the payment did not complete and the order was not fulfilled.
- Processing error: the payment was captured or marked for manual review because of a provider, checkout, or reconciliation issue, and we cannot complete the order.
- Verified duplicate charge or overpayment: the extra amount is confirmed against the blockchain and the payment processor can support a return or adjustment.
- Non-delivery after confirmed payment: you paid correctly to the required asset, address, and network, but no code was delivered and we cannot resolve delivery.
4. When we will NOT refund
- Change of mind or buyer's remorse after delivery.
- A completed purchase where a valid email address was provided and the code, voucher, key, eSIM QR, or other digital product was delivered.
- Codes purchased for the wrong region, platform, currency or account; checking compatibility is the customer's responsibility.
- Failure to read the product description before buying.
- Codes that have already been revealed or redeemed.
- Problems caused by the issuing platform (e.g. the brand freezing, restricting or blocking your account), which are outside our control.
- Deposits made with the wrong asset, wrong blockchain network, wrong address, unsupported token, expired invoice, or any other payment instruction mismatch, unless the payment provider confirms that recovery is possible.
- Losses caused by an incorrect delivery email, wallet address, network, amount, memo, tag, or similar detail provided by the customer.
5. Payment failures and wrong-asset deposits
- If payment fails before fulfillment, contact the authorized support address with the order ID, payment ID, transaction hash, asset, network, amount, and screenshots.
- Wrong-asset, wrong-network, underpaid, overpaid, expired-invoice, or stuck deposits may require manual review. They are not guaranteed to be refundable because crypto transfers may be irreversible or unrecoverable.
- If recovery is possible, network, miner, processor, exchange, and administrative fees may be deducted from the returned amount.
- We are not responsible for exchange-rate movements between the original payment and any approved return.
6. Underpayments, overpayments and stuck transactions
Crypto quotes are valid for a limited window. If your transaction confirms after the quote expires, is underpaid, overpaid, or is sent on the wrong network or as the wrong asset, the order may fail, be delayed, require manual review, or be unrecoverable. Always send the exact amount, asset, address, and network shown at checkout.
7. No chargebacks
Cryptocurrency payments cannot be reversed or "charged back". Attempting to reverse a completed payment through a third party, or filing a fraudulent dispute, is a breach of our Terms and may result in account suspension, forfeiture of orders and reporting to the relevant authorities.
8. How to request a refund or replacement
Email [email protected] with your order ID, product, payment ID, paying wallet or transaction hash, asset, network, and clear evidence of the issue. This is the only authorized email address for refund, payment, and order communication. Reviews usually take 1-2 working days after we receive the required evidence, and complex payment-provider investigations may take longer.
Copyright 2026 Simzotek Gaming. All rights reserved. This policy should be read together with our Privacy Policy and Terms & Conditions.